Stone City Edibles believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 12 hours of placing an order. There is no cancellation of orders placed under the Same Day Delivery category.
Stone City Edibles does not accept any product returns on any edible products. If the product is damaged and not usable we will replace the order at no charge. We will ask for some proof or details to make sure it does not happen again to you or others. If you are unhappy with the product for any reason we will work with you to determine a fair solution. We strive to make all our customers satisfied with our products and service.
Conditions for return:
- Please notify us of receipt of a damaged or defective product within 48 hours or 2 days of delivery.
- Products/Items should be UNUSED when we are notified.
- We will determine if product should be disposed of or sent back to us for inspection and if customers account will be credited.
- We will process the refund after receipt of the product or directly with customer by phone or email.
- Refunds will be processed by electronic money transfer.